Privacy Policy
How we handle information in the Dental Assistance Program.
This policy describes how Veterans Support Hub handles information collected through this website for the Dental Assistance Program. It is written in plain language to reflect how the site actually works. This program is in a pilot phase and this policy may be updated as the program develops.
Information we collect
We collect only the information you choose to submit through our forms:
- From veterans pre-registering: your name, the contact details you provide (email and/or phone), your city, state, and ZIP code, the general type of dental care you are interested in, your preferred contact method, and your consent choices.
- From dental practices enrolling: practice and contact information, practice location, professional license information, the services and discounts you choose to offer, and related details you submit.
We ask veterans only for what we need to contact you and match you with nearby practices. We do not ask you to upload military discharge documents (such as a DD-214) or VA identification at pre-registration. If eligibility needs to be confirmed, that would happen later through a separate, secure process.
How we use information
- To operate the program and, once launched, to help match veterans with participating practices.
- To review and verify dental practice enrollment submissions before a listing is published.
- To contact you about your submission or, if you opt in, about program updates.
What is shown publicly
Veteran information is never displayed publicly. For dental practices, only listings that have been reviewed and approved appear in the public directory, and only the practice details intended for public display (such as practice name, location, services, and offered discount) are shown. Private details such as professional license numbers and internal contact information are not published in the directory.
How information is stored and shared
Submissions are stored in our program database, and any files submitted are stored using a third-party cloud storage provider. Form submissions may generate email notifications to our program team. Access to administrative tools is limited to authorized program staff who sign in with a password-protected account.
We do not sell your information. We do not share it except as needed to operate the program (for example, service providers that host our data), or where required by law.
Security
We take reasonable steps to protect the information you submit, including limiting administrative access to authorized staff. However, no website or online service can guarantee perfect security. We do not claim to meet any specific security or healthcare-privacy certification standard. Please share only the information requested by our forms.
Your choices
Program update messages are optional and off by default. You can ask us to access, correct, or delete the information you submitted, or to stop contacting you, by emailing [email protected].
Contact us
Questions about this policy? Email [email protected].
Veterans Support Hub is an independent nonprofit and is not affiliated with, endorsed by, or contracted by the U.S. Department of Veterans Affairs (VA) or any government agency.